Refund Policy

Last Updated: August 24, 2026

At Active Society Dep., we want you to be satisfied with your purchase. This Refund Policy explains our return, exchange, and refund procedures.

1. 30-Day Return Policy

We offer a 30-day return period. You have 30 days from the date your order is delivered to request a return.

Both opened and unopened products are eligible for return, provided they otherwise meet the eligibility requirements outlined in this Refund Policy.

To be eligible for a return, your item must be:

• Unworn, unused, and unwashed.

• In the same condition in which you received it, except that the product or its packaging may have been opened.

• Returned with its original packaging and tags, when applicable.

• Accompanied by your order number or other proof of purchase.

Opening a product or its packaging alone does not make the item ineligible for a return.

Items that do not otherwise meet these requirements may not be accepted for return.

2. How to Start a Return

To request a return, contact us at:

support@activesocietydep.com

Please include your:

• Full name.

• Order number.

• Item or items you would like to return.

• Reason for the return.

If your return is accepted, we will provide instructions for preparing and shipping your return.

All approved returns should be shipped to:

Active Society Dep.
30 N Gould St Ste N
Sheridan, WY 82801
USA

Please do not send items back without first contacting us and receiving return approval. Returns sent without prior approval may not be accepted or processed.

3. Return Shipping

Unless your item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to an error by Active Society Dep. or a refund of those charges is required by applicable law.

We recommend using a trackable shipping method when returning merchandise. Active Society Dep. is not responsible for return packages lost or damaged while in transit to us, except where otherwise required by law.

4. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow additional processing time for your bank, credit card issuer, or payment provider to post the refund to your account.

5. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at support@activesocietydep.com as soon as possible.

Please provide your order number, a description of the issue, and clear photographs of the item when applicable.

We will review the issue and, when appropriate, arrange a replacement, return, or refund at no additional cost to you.

6. Non-Returnable Items

The following items are generally not eligible for return:

• Items that have been worn, washed, used, altered, or damaged after delivery.

• Items returned more than 30 days after delivery.

• Gift cards.

• Personalized or custom-made products.

• Items clearly marked Final Sale at the time of purchase.

For clarity, a product is not considered used solely because its packaging has been opened. Opened products remain eligible for return as long as they otherwise satisfy the requirements of this Refund Policy.

These exclusions do not limit any rights you may have under applicable consumer-protection laws.

If you are unsure whether your item is eligible for return, contact us before sending it back.

7. Sale Items

Sale items may be returned within the 30-day return period unless they were clearly marked Final Sale when purchased.

Final Sale items are not eligible for returns, exchanges, or refunds except when required by applicable law or when the item arrives damaged, defective, or incorrect.

8. Exchanges

If you would like a different size, color, or product, contact support@activesocietydep.com.

Exchanges are subject to product availability.

If a direct exchange is unavailable, you may be asked to return the original item for a refund and place a new order for the replacement item.

9. Late Returns

Return requests made more than 30 days after delivery may not be accepted.

If unusual circumstances prevented you from contacting us within the return period, you may contact our support team. Any exception is at our discretion unless otherwise required by law.

10. Refund Processing

Approved refunds will be returned to the original payment method used for the purchase.

The time required for a refund to appear in your account depends on your financial institution or payment provider.

If you have received confirmation that we issued your refund but it has not appeared after a reasonable processing period, please contact your bank or payment provider before contacting us.

11. Order Cancellations

If you need to cancel an order, contact support@activesocietydep.com as soon as possible.

We cannot guarantee cancellation after an order has entered processing or has been shipped.

If your order has already shipped, you may request a return after receiving it, subject to this Refund Policy.

12. Lost or Stolen Packages

If tracking information indicates that an order was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and with the shipping carrier.

Active Society Dep. is not responsible for packages lost or stolen after confirmed delivery, except where otherwise required by applicable law.

Please contact support@activesocietydep.com if you need assistance reviewing a delivery issue.

13. Refund Abuse

Active Society Dep. reserves the right to refuse returns or refunds where we reasonably determine that there has been fraudulent activity, return abuse, or a violation of this Refund Policy, subject to applicable law.

14. Consumer Rights

Nothing in this Refund Policy is intended to exclude or restrict rights that cannot legally be waived under applicable consumer-protection laws.

Where applicable law provides you with greater return, cancellation, refund, or warranty rights, those legal requirements will apply.

15. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be reflected by updating the “Last Updated” date at the top of this page.

16. Contact Us

If you have questions about a return, exchange, or refund, please contact:

Active Society Dep.
Email: support@activesocietydep.com
Website: activesocietydep.com

Return Address:
30 N Gould St Ste N
Sheridan, WY 82801
USA

Effective Date: August 24, 2026