Shipping Policy

Last Updated: August 15, 2026

Thank you for shopping with Active Society Dep. This Shipping Policy explains how we process and ship orders placed through our store.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or holidays. During product launches, sales, holidays, or periods of high order volume, processing may take longer.

2. Shipping Rates

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Any free-shipping promotions, when available, may be subject to minimum purchase amounts, geographic restrictions, or other promotional terms.

3. Estimated Delivery Times

After an order has been processed and shipped, estimated delivery times depend on the shipping method, carrier, and destination.

Delivery dates are estimates and are not guaranteed. Delays caused by shipping carriers, weather, customs, incorrect addresses, or circumstances outside the control of Active Society Dep. may affect delivery times.

4. Order Tracking

When tracking information is available, customers will receive a shipping confirmation containing their tracking details.

Please allow time for the shipping carrier's system to update after receiving your tracking information.

5. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Active Society Dep. is not responsible for orders delivered incorrectly because of inaccurate or incomplete shipping information provided by the customer.

6. Lost, Stolen, or Damaged Packages

If your tracking information shows that your package was delivered but you cannot locate it, please check the delivery location and contact the shipping carrier.

If your package arrives damaged, please contact us promptly at [Your Support Email] with your order information and photographs of the package and damaged item.

We will review eligible claims and provide assistance where appropriate.

7. Returned Packages

Orders returned to Active Society Dep. because of an incorrect or incomplete address, refusal of delivery, or unsuccessful delivery attempt may require additional shipping charges before they can be shipped again.

8. International Shipping

If international shipping is offered, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are generally not included in the purchase price or shipping fee unless expressly stated at checkout.

9. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions. If we are unable to fulfill an order because of a shipping restriction, we may cancel the affected order and issue any applicable refund.